Monstargear / Prevail Key Co. News - XO QMK Hot-Swap PCB Delays
Region: South Korea, U.S.
Back in April 17 - April 22, Prevail Key Co. announced that a shipment of XO K80 Hot-Swap PCBs went missing. To compensate the customers that entered the XO K80 Group Buy / Pre-Order through their storefront, Prevail Key Co. decided to front the cost of ordering new Hot-Swap PCBs to replace those that were lost. The new PCBs would be delivered directly from Monstargear in South Korea to Prevail Key Co.'s customers.
Fast foward two months, and Monstargear has announced that customers awaiting Hot-Swap PCBs should expect further delays. They inspected a batch of XO Hot-Swap PCBs, but discovered some LEDs were damaged in the manufacturing process. Monstargear’s manufacturer claims the issue should be addressed in a week, but Monstargear suspects the delay will take longer.
For impatient customers that desire a quick resolution to the whole fiasco, Monstargear is offering the option either to swap the Hot-Swap PCB for a Soldered PCB (and be refunded the difference in cost), or to receive a full refund for the Group Buy / Pre-Order.
Source: Prevail Key Co. (Context)
Date: April 17, 2021
@everyone You really can’t make this ship up.
About 70 of the K80 PC orders went out today, which we dropped off personally because we didn’t trust USPS to take them.
While fulfilling orders we noted we were short hotswap PCBs. Talked to Monstargear, they provided proof that the PCBs were sent.
Remembered the delivery guy saying he had to take apart the pallet and split the shipment, to make it easier to offload.
So somewhere between Jacksonville and here, there are now two boxes of hotswap PCBs just gone. I’ve already sent messages to the logistics company, so until we hear back, we will fulfill the rest of the K80 orders that went solder PCB.
This just further cements my decision not to proxy any more GB’s or run GB’s in general. Moving forward we are going to focus on in-stock buys or running pre-orders ourselves (and only ourselves). We’ve backed out of running the 3ildcat deskmat, so Monstargear will be finding another US vendor.
Soon as we have more info for the K80 PCB situation, we’ll share it. I’m going to go have a drink now.
Date: April 19, 2021
@everyone The rest of the K80 orders that were solder PCB only went out today.
I contacted the shipping company this morning and they said they’re looking into the missing boxes and will get back to me asap. As soon as I have information regarding the missing hotswap PCBs, I will post it. Please don’t ask for updates because if you don’t see any updates, then that means there is none.
Also as of now, we went through the google form and have either re-sent or refunded orders from the USPS snafu (missing packages on April 5th pickup). Except for a few that mentioned holding their order while certain items restock.
If you’re reading this and have not received a new tracking confirmation or refund notification (and have filled out the form), DM me or email [email protected] and we’ll take care of you.
Date: April 22, 2021
@everyone Okay, so the logistics company is basically telling us tough shit. Long story short, the delivery driver showed up with the K80s and said “I had to split the pallet to make it easier to offload”, this was after the fact, didn’t ask us first. It wasn’t until after he left, we start going through everything later that night, we noticed the shortage of hotswap PCBs.
Now the driver is saying he didn’t split the pallet and offloaded it as it was, so we have to file a claim. Luckily we have pictures but still means we have to jump through hoops and the trucking company they used, has no obligation to approve the claim. Lesson learned to go through and inspect the shipment before signing off, so I’ll admit I was stupid there.
We are going to eat the cost of 45 hotswap PCBs that we were shorted, because K80 customers have been through enough. The only problem is, it’s going to take 3-4 weeks for them to get made according to Monstargear.
Monstargear has graciously agreed to ship the hotswap PCBs directly to the affected customers as soon as they have them, meanwhile we will go ahead and fulfill the rest of the K80 orders so customers at least have their boards.
We cannot apologize enough for this cursed GB, but we’re doing our best to make it right, please hang in there just a little bit longer. We will be sending an email out as well to the rest of the waiting K80 customers.
Source: Prevail Key Co. Discord Server, #announcements Channel.
Source: Monstargears (Summary)
I am so sorry to saying this but we have a problem on XO QMK hot-swap PCB.
During QC on our side we found LED issues.
We checked from manufacture and found out that some LEDs has damaged during manufacturing process.
We are sending back to manufacture for replace all the LEDs on the PCBs.
Manufacture said it will takes about a week but I think that will take more than a week.
I am so sorry for the continuous delay.
I know there is a lot of people who ordered from Prevailkey.co and form us waiting for the PCB to arrived.
If you don’t want to wait any longer, I can suggest two thing.
- Change to solderable PCB and get refund the difference.
- Get a full refund.
Once again I’m so sorry for the long waiting and delay.
Source: Monstargear Discord Server, #announcements Channel.